The opposite is not always true since there are at least four possible reasons why you don’t have your test results back yet: In most cases, getting an email with results will mean that you are NEGATIVE for COVID-19. Please email the Wellness Center at and let us know that you need your records to be “merged.” “All my friends got their results already and I don’t have mine. In some cases, a student or employee may have two patient records in the CareEvolve system that need to be merged to keep all the results in one place. “I can’t see all the tests I’ve taken in my results page” Click on the line with the date you want to review to see those results. The area of the results page with the date collected, date reported and provider name is actually the clickable link to your test results. If no combination of the steps above allows you to enter the patient portal, please contact CareEvolve for help.
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You also need to make sure to use the zip code we have in your file, which could be either your home address, your local off-campus address or the BSU zip code of 02325.In most cases this involves removing the “student” from to register. Make sure that you have used the correct email address to enter your account.
There are multiple steps to take that may help to fix this issue. “I can’t sign in to the CareEvolve portal” The email comes from If you search for that name in your email you will likely find your results email.
If it is more than 36 hours since you tested and you still do not have your results, check your spam and quarantine folders. CareEvolve Test Results Questions: “I didn’t get an email with my results.” Please check the BSU COVID-19 FAQ for answers to the most frequently asked questions. The following is designed to help answer the most frequently asked questions sent to This email is monitored, but responses can be delayed while we process testing.